Return & Refund Policy

Last updated: September 15, 2026

At FDwears, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process. Please review it before placing your order.

1. Return Window

• You may return eligible items within 30 days of receiving your order.
• Products must be unused, in their original condition, and include all packaging, tags, and accessories.
• Our support team is available to guide you through the process.
• We do not charge any restocking fees.

2. Order Cancellation

Orders cancelled within 24 hours of purchase are eligible for a full refund. After 24 hours, cancellation depends on production status — once an order has entered production or been dispatched, cancellation may not be possible. Bespoke and custom-size orders follow the production terms on our Bespoke page.

3. Return Costs

• Defective or Incorrect Items: If you receive a damaged or faulty product, or an item whose measurements do not match our official size chart, return shipping is free.
• Change of Mind: If you decide you no longer want the item, or you selected the wrong size or color when ordering (the item matches the size chart and your order), you are responsible for the return shipping cost. This includes exchanges for a different size or color.
• Damaged on Arrival: If your item arrives damaged, contact us within 24–48 hours of delivery with clear photographs showing the damage. We will arrange a replacement or full refund depending on the situation.

Shipping fees paid at checkout are non-refundable, except where EU consumers exercise their statutory 14-day right of withdrawal, in which case standard delivery costs are reimbursed in full as required by law — see our Terms & Conditions for details.

4. Sizing and Refund Policy

We take sizing accuracy very seriously. To avoid returns associated with sizing, you will receive a mandatory size confirmation email after placing your order, and we recommend checking our Size Guide before ordering.

4.1 Sizing Disputes & Photo Proof

If the physical measurements of the item you received differ from our official size chart for the size you ordered, this is treated as a manufacturing error, not a change of mind. Return shipping is free, and you’re eligible for a full refund or a replacement in the correct size. To initiate a claim, email photo proof of the measurement discrepancy to support@fdwears.com, using a standard measuring tape placed against the item, within 30 days of delivery.

4.2 Customer Selected the Wrong Size or Color (Paid Return, Exchange Available)

If the item matches our size chart and was manufactured to the size/color you ordered, but that size or color isn’t what you wanted, this falls under Section 3’s “Change of Mind” terms: you’re responsible for return shipping, and the item must be unused with tags and packaging intact. You may request a refund or an exchange for the correct size or color.

5. Refund Eligibility

Refunds may be approved only if the following conditions are met:

• The item is returned within the 30-day return window.
• The item is completely unused and in its original condition.
• Valid proof of purchase is provided.

6. Non-Eligible Returns

We reserve the right to refuse returns or refunds for:

• Used, worn, or washed items.
• Items damaged by customer misuse.
• Returns sent back without prior approval.
• Bespoke or custom-size items, unless faulty or incorrectly supplied.
• Items returned after the 30-day window has expired.
• For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

7. Return Authorization Required

To protect customers and ensure every return is processed correctly, please contact our support team before sending any item back. Returns sent without prior approval may be delayed or refused. This does not apply to EU statutory 14-day withdrawal returns, which cannot be made conditional on our prior approval — see the EU Right of Withdrawal notice on our Terms & Conditions page for that process.

8. How to Return

1. Contact Us: Email support@fdwears.com within 30 days of delivery with your order number, full name, and reason for return.
2. Wait for Approval: Our team will review your request and provide the correct return instructions and address.
3. Repack: Once approved, place the item securely in its original packaging with all accessories, tags, and documents.
4. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

9. Refunds Process

Once your return arrives, we will inspect the item to confirm it meets our return criteria. After approval and inspection, refunds are initiated within 2 working days. Allow 7–14 business days for the amount to reflect in your account, depending on your bank or payment provider.

10. Exchanges

Need a different size, color, or product? Contact us at support@fdwears.com and we’ll arrange a quick exchange.

11. Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.