FAQs

We ship to selected international destinations including the United States, United Kingdom, Canada, Australia, selected European countries, and select destinations across Asia and the rest of the world. Shipping availability for your specific location is confirmed at checkout.

Orders are processed within 5–7 business days before dispatch. From dispatch, total delivery time depends on the shipping method: Standard shipping takes 10–15 business days, Economy shipping takes 16–20 business days, and our free-shipping tier (Zone A: Australia, Canada, UK, US) takes 21–25 business days. These ranges already include the 5–7 day processing time. Bespoke orders have a separate production timeline — see our Bespoke page for details.

Once your order is dispatched, you will receive a tracking number by email. You can use this number on the courier's website (UPS, FedEx, or DHL depending on your region) to monitor delivery progress in real time. For instant updates, visit our Order Tracker — find actual updates about your order in seconds.

All international orders are shipped under Delivery Duty Unpaid (DDU). Customers are responsible for any customs duties, import taxes, or fees charged upon delivery. EU customers have VAT applied at checkout.

Yes — orders over $149 ship free to Australia, Canada, the United Kingdom, and the United States (Zone A). Free shipping is automatically applied at checkout; no code is needed. Customers in other regions can choose Economy or Standard shipping at the rates shown at checkout.

We do not ship to PO, FPO, or APO box addresses. A signature is required upon receipt for all orders.

We accept returns within 30 days of delivery for unused, unworn, and undamaged items in their original condition with all tags attached. To initiate a return, email support@fdwears.com with your order number and reason for return. Read every detail in our full Return & Refund Policy — no hidden surprises.

Yes, exchanges are accepted within 30 days of delivery. If the item you received doesn't match our official size chart, this is treated as a manufacturing error and return shipping is free — see our Return & Refund Policy. Otherwise (you simply want a different size or colour), customers are responsible for return shipping costs. Contact us at support@fdwears.com to start an exchange request.

No, we do not charge any restocking fees. Return shipping costs are the customer's responsibility unless the item is faulty or incorrectly supplied by us.

If your item arrives damaged, contact us within 24–48 hours with clear photographs showing the damage. We will arrange a replacement or full refund depending on the situation.

Orders cancelled within 24 hours of purchase are eligible for a full refund. After 24 hours, cancellation depends on production status. Once an order has entered production or been dispatched, cancellation may not be possible.

After we approve your return and complete quality inspection, refunds are initiated within 2 working days. Allow 7–14 business days for the amount to reflect in your account, depending on your payment provider.

Submit your enquiry via our Bespoke page with your measurements, preferred garment type, and design vision. Our team will contact you within 24 hours to finalise details. Bespoke orders are paid in full at checkout — production begins once payment clears and is non-refundable once started. Production takes approximately 7 days, followed by 14–18 days of delivery.

We offer full-grain (most durable), nubuck (soft and velvety), suede, patent/high-shine leather, and exotic leathers for Couture bespoke orders. Our craftsmen can advise on the best material for your style and requirements.

Absolutely. Reference any product from our collection and tell us what you'd like changed — material, colour, cut, lining, hardware — and we build it around you.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for bulk or custom orders. All transactions are processed securely in USD via SSL-encrypted checkout.

Yes, we accommodate bulk and corporate orders. For volume pricing, customisation options, and lead times, please contact us at hello@fdwears.com or call +49 15565 234263.

We are an online-first premium retailer based in Dortmund, Germany. We do not currently operate a physical retail store. Our customer service team is available via email and phone Mon–Fri 09:00–17:00 CET and Sat–Sun 09:00–15:00 CET.

You can reach us at support@fdwears.com, by phone at +49 15565 234263, or via our Contact Us page. We are available Monday to Friday 09:00–17:00 CET and Saturday to Sunday 09:00–15:00 CET. We aim to reply within 24 hours.