Returns & Refunds Policy

At FDwear, customer satisfaction is our top priority. We aim to provide a hassle-free shopping experience with straightforward policies.

At FDwear, customer satisfaction is our top priority. We aim to provide a hassle-free shopping experience and ensure our policies are straightforward and easy to understand.

Order Cancellations

We are unable to accept order cancellations after 2 days from the date of purchase. We appreciate your understanding.

Exchanges

We offer exchanges within 30 days of delivery. If you need to exchange a product, please ensure it is in its original condition and packaging. The customer is responsible for the shipping costs associated with exchanges.

Returns & Refunds

If you are not satisfied with your purchase, we offer refunds under the following conditions:

Policy Aspect	Details
Eligibility	Returns are accepted within 30 days of delivery, provided the product is unused, undamaged, and in its original condition with all tags attached.
Return Shipping	For returned items that are not due to our error (e.g., change of mind, sizing issues), the customer is responsible for the cost of return shipping.
Restocking Fee	We do not charge any restocking fees for returns.
Refund Process	Refunds will be issued to the original payment method used for the purchase. Refunds typically take 10–30 business days to process, depending on your bank or card issuer.
Shipping Costs	Original shipping and handling fees are non-refundable.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us at hello@fdwear.com within 48 hours of delivery. We will offer a full refund or exchange, and we will cover all associated shipping costs.

Sizing Issues

For products returned due to sizing issues, we are happy to offer an exchange. However, the customer is responsible for the return shipping costs. Please ensure you confirm your size carefully before placing your order, as exchanges due to sizing issues may not be eligible for a full refund.

Important Notes

Products that have been used, worn, or damaged by the customer are not eligible for returns, exchanges, or refunds.
Returns and exchanges must be initiated via email within the specified period.

How to Initiate a Return or Exchange

To begin a return, exchange, or refund request, please email us at hello@fdwear.com with your order details and reason for the request. Our customer service team will guide you through the process.

For assistance with returns or exchanges, please contact our customer service team. We're here to help ensure your satisfaction with every FDwear purchase.