To uphold our standards and serve our customers better, we've established a set of Return & Exchange guidelines for your reference. For a smooth and transparent experience, please review our clear and fair Return & Exchange Policy below before placing your order.

We encourage you to carefully review the policy below before placing an order to avoid any inconvenience.

Order Cancellations

• Orders can be cancelled within 24-48 hours for a full refund.
• Cancellations after 48 hours will incur the following deductions:
  • 25% deduction after 48 hours.
  • 35% deduction after 3 days.
  • After 7 days, no cancellations will be accepted, unless under certain situations, where a 50% deduction will be incurred.
• No cancellations once the item is shipped.

Unresponsive Customers

• If we do not receive your confirmation to proceed with production within 10-12 days, your order will be cancelled, and you will receive a 70% refund.
• If there is a delay in shipment due to a lack of response from your side, and you later choose to cancel the order, only 50% of the payment will be refunded.
• If the parcel is delivered despite no confirmation from you, and the issue was communicated to you beforehand, we will not accept a refund or return request.

Delivery Refusal or Missed Deliveries

• If you refuse delivery or fail to respond to courier/customs, FDwears will not be responsible for the destroyed, returned, or undelivered parcel.
• If a package is returned due to an incomplete or incorrect address, the customer will be responsible for reshipping charges.
• Please double-check your address before placing the order to avoid additional delays or losses.

Exchanges

We offer exchanges within 30 days of delivery. If you need to exchange a product, please ensure it is in its original condition and packaging. The customer is responsible for the shipping costs associated with exchanges.

Damaged or Missing Order

• If the product arrives damaged or defective due to shipment or any other reason, inform us within 24-48 hours with clear pictures.
• If the item is lost in transit, we'll arrange a replacement.
• Note: Once an item is marked as "delivered" by the carrier, we are not liable for loss or theft. In such cases, please contact your courier service.
• If tracking confirms delivery but the package wasn't received, customers must follow up with DHL, FedEx, USPS, UPS, or the relevant postal service.
• If you receive a defective, damaged, or incorrect product, please contact us at support@fdwears.com within 48 hours of delivery.

Returns & Refunds

Our customer support team is 24/7 available to assist you. If you are not satisfied with your purchase, we offer refunds under the following conditions:

Eligibility

• For any complaints, please contact us within 24 to 48 hours of delivery for a resolution.
• Returns are accepted within 30 days of delivery, provided the Product must be in original, unused condition with all tags intact.
• Items returned in used or damaged condition will not be eligible for a refund.
• Eligible amount for the returned item will not be refunded until the product has arrived at its respective address and has been checked and approved by the staff.
• Returned item(s) must be sent to the respective location from where it was shipped to the customer.
• The customer is responsible for the shipping costs associated with return.
• Proof via pictures is required for any sizing-related claims.

Non-Eligible Returns

We do not accept returns or exchanges under the following circumstances:

• You accidentally ordered the wrong size and the item matches our size chart.
• You simply don't like the item after receiving it.
• Decided you simply don't like the quality, material, or style of the product.
• The item was bought "just to try" or for "trial purpose".
• You changed your mind or no longer want the item after it has been shipped.
• Return/exchange requests made after 48 hours of delivery.
• Item purchased as a gift, and the receiver didn't like it or the receiver just didn't open the product within the timeframe allotted for return/exchange requests.
• Before the arrival of package, you have left or moved from the address you provided in the order details.
• You entered an incomplete/incorrect address during checkout.
• Once the item is shipped, no cancellations or returns will be accepted.

Restocking Fee

We do not charge any restocking fees for returns.

Refund Process

• Refunds (where applicable) are issued after inspection by our quality control team.
• Proof via pictures is required for any sizing-related claims.
• The refund will be credited to your original payment method or in certain cases, to the payment method preferred by the customer.
• Refunds can sometimes take up to 7 to 14 business days to reflect in your account. Please note that some banks may take longer to process the refund.

Shipping Costs

Original shipping and handling fees are non-refundable.

Shipping Delays

Please note that courier services may experience unexpected delays due to weather conditions, holidays, or external logistical issues. These are beyond our control, and no refunds or reimbursements will be issued for shipping delays caused by such factors.

Sizing Issues

• Must be reported within 24-48 hours of receiving the product.
• If you ordered the wrong size and the item matches our accurate size chart, no return will be accepted. However, considering the scenario, we may offer:
  • A new item at a discounted price, while you keep the original.
• If it's a sizing error from our side, we'll cover the exchange cost. Please ensure you confirm your size carefully before placing your order.
• Proof via pictures is required for any sizing-related claims.

Color and Design Issues

• Please note that in rare cases, the product color may slightly vary from the online images due to lighting and editing during the product shoot.
• Minor color variations due to lighting or display settings are not eligible for return.
• If the received color is completely different, contact us within 24-48 hours for review.
• If there's a design or pattern mismatch from our side, share pictures within 24-48 hours for a prompt resolution.

Important Notes

• Products that have been used, worn, or damaged by the customer are not eligible for returns, exchanges, or refunds.
• Returns and exchanges must be initiated via email within the specified period.

How to Initiate a Return or Exchange

To begin a return, exchange, or refund request, please email us at support@fdwears.com with your order details and reason for the request. Our customer service team is 24/7 available for you and will guide you through the process.

For any concerns not covered above, feel free to contact Team FDwears at support@fdwears.com. We'll do our best to assist you with transparency, care, and professionalism.