Contact Us
We're here to help with any questions about our premium outerwear collection. Get in touch with our team.
Contact Information
Phone
+49 15565 234203Address
AM Taeufling 8, 44149 Dortmund, NRW, Germany
Customer Support
Our dedicated and fast Customer Support via WhatsApp & Email – Replies within 12 hours to assist you.
Write us at: support@fdwears.com
- Product inquiries and sizing
- Order status and tracking
- Returns and exchanges
- General questions about our products
Send Us a Message
Our Location
Frequently Asked Questions
About FDWears
What is FDWears?
FDWears is a fashion-forward brand store specializing in trendy leather jackets and stylish apparel for both men and women. From celebrity-inspired designs to classic and modern styles, we've got something for everyone.
Does FDWears offer custom jackets?
Yes, we offer custom-made jackets! Additional charges and terms apply depending on your requested customizations.
Ordering & Account
Do I need an account to place an order?
No account is required — you can check out as a guest. However, creating an account allows for faster checkouts and easier order tracking in the future.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After that, if the order enters the processing stage, cancellation policies will apply.
What sizes do you offer?
Our products are available in a wide range of sizes, from XS to 3XL. Each product page includes a detailed size chart to help you choose the perfect fit.
Shipping & Delivery
Where are your products shipped from?
We ship directly from our warehouses located in Europe, UAE and Pakistan. This allows us to provide worldwide delivery, including to the USA, UK, Canada, Australia, and more. Note: For custom orders, shipping will be handled by our warehouse in Pakistan
What is the shipping time frame?
Our standard shipping time is typically between 20 to 25 business days, including order processing and delivery.
Do you offer free shipping?
Yes! We offer free shipping on all orders over a certain amount. Check our shipping policy for current offers.
How can I track my order?
Once your order is shipped, you'll receive tracking details via email. You can follow your package's progress online. For further assistance, feel free to contact our support team.
Returns & Exchanges
What if my jacket doesn't fit?
No worries! If the size isn't right, just email us at support@fdwears.com within 24 hours of receiving your order, and we'll help you with the next steps.
Can I return my order?
Yes, we accept returns for valid reasons reported within 24 hours of receiving the item. Please contact us as soon as possible with your concern.
Do you offer refunds?
Refunds are issued only for defective or incorrect items. If this happens, reach out to us immediately so we can make it right.
Security & Support
Is it safe to shop at FDWears?
Absolutely! Your security is our priority. We use SSL encryption and trusted, secure payment gateways to protect your personal and payment information.
How can I contact FDWears?
We're always happy to help. Reach out to us via email at support@fdwears.com or through the contact form on our website.

