Contact Us
We'd love to hear from you. Reach out to us with any questions, concerns, or feedback about our premium outerwear collection.
Contact Information
Trade Name
FDwear
Email Address
Physical Address
Stockumer Str. 218, Dortmund, 44225, Germany
Phone Number
Customer Service Hours
- Monday - Friday 8:00 AM – 6:00 PM (GMT+1)
Our Location
Frequently Asked Questions
We offer returns within 30 days of delivery for items in their original condition with tags attached. The customer is responsible for return shipping costs unless the item is defective or incorrect. Please see our Returns & Refunds Policy for complete details.
Standard delivery takes 20-25 business days total (7-10 business days for processing and 13-15 business days for transit). We also offer express shipping options that deliver in 3-5 business days. Please see our Shipping Policy for more information.
Yes, we ship to most countries worldwide. Some restrictions apply, and we do not ship to certain countries including Israel, Russia, India, Iraq, Iran, or other OFAC-sanctioned regions. International customers are responsible for any customs duties, taxes, and import fees.
We accept VISA, PayPal, MasterCard, Discover, and American Express. All payments are processed securely through SSL encryption technology to protect your information.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress. If you have any issues with tracking, please contact our customer service team.