Welcome to the FDwears FAQ section. We've gathered answers to common questions to make your shopping experience smooth and worry-free. If you need additional help, our support team is always ready to assist.

1. Where do you ship?

We ship to selected international destinations shown at checkout.

2. How long does delivery take?

Delivery time depends on your selected shipping method and destination. Estimated delivery timelines are provided at checkout and in our Shipping Policy.

3. Do you accept returns?

Yes, eligible returns are accepted within 30 days of delivery, subject to our Refund & Returns Policy.

4. Do you offer exchanges?

Yes, eligible exchanges may be requested within 30 days of delivery.

5. How do I track my order?

We provide tracking information for every order. Tracking details are shared after order dispatch. You may also contact us for assistance.

6. Do you offer custom sizes or bespoke orders?

Yes, selected items may be available in custom sizing or bespoke options. These may have different production and return conditions.

7. How can I contact support?

8. Where is your business located?

FDwears is based in Germany and serves customers across the Globe.

9. What if my order arrives damaged or defective?

If the product arrives damaged or defective due to shipment or any other reason, inform us within 24-48 hours with clear pictures.

10. Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

11. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Refund Policy for more.

12. Do you ship internationally?

Yes, we serve customers across the Globe.

13. Do you have a physical store?

We operate exclusively online, which allows us to offer competitive prices and a wide product selection.

14. Can I place bulk orders?

Yes, bulk orders are welcome. Please contact our support team for details and arrangements.

15. How do I exchange a product?

For exchanges (size, color, or product), please follow the instructions in our Return Policy.

16. Do I have to pay restocking fee?

We do not charge a restocking fee.

Business Contact

For any concerns not covered above, feel free to contact Team FDwears at support@fdwears.com. We'll do our best to assist you with transparency, care, and professionalism.